Farnham Churches Support is the working name for Farnham Christian Community Trust Limited a registered charity and company limited by guarantee, regulated in England and Wales Charity No. 1079778 & Company No. 3904228, hereafter referred to as "the charity" or "Farnham Churches Support", will do all we can to protect your privacy and to make sure any personal information you share with us is stored securely.
We value and respect everyone who connects with us. In line with our Christian beliefs, our aim is to be as clear as possible about how and why we use information you give us. If your questions are not fully answered by the information below, please contact our Data Overseer who will be happy to help:
Email: data@farnhamchurches.support
Telephone: 01252 560 771 (choose option 1 - Office)
Post: The Data Overseer, Farnham Churches Support, Gorselands Community Centre, Alma Lane, Farnham, Surrey. GU9 0NB
Compliance with the Data Protection Act 2018 underlies all of our personal information privacy practices. We also have a Data Protection policy which governs how we use the information that we collect about you.
Data protection statement
Data Protection: At Farnham Churches Support (the charity), we take care of your personal data. We will never make this available to any other organisation or individual without your consent. By providing your personal details you agree to allow the charity to contact you either on the basis of the consents you have given us or for our legitimate Interests in connection with our charitable purposes, in accordance with current data protection regulations.
How we collect information about you
We collect personal information each time you are in contact with us. For example, when you visit an event or session held by the charity and complete a contact form or check-in a child, make a donation, book into an event, request a resource, give your details to a Farnham Churches Support representative at an event or send us an email.
The charity does not receive or hold any credit card details for donations/payments made via our websites. All credit card payments are handled by our agents Stripe & GoCardless. Secure Server Software (SSL) is used to encrypt all credit card information sent from their websites.
Why we collect information about you
We collect information about you for the following reasons:
- To provide you with information about our work including relevant mailings, events and resources and to tailor this kind of information according to your location and expressed interests.
- To ask for financial and non-financial support, such as prayer.
- To process donations you give us and to ensure they are recorded correctly.
- To keep records of your relationship with us. For example; what events you have attended, what enquiries or complaints you have made, what areas of our work you have supported or what resources you have ordered.
- To customise the information and appeals we send to ensure we work in the most cost-effective way and only send information which is appropriate to you.
- To enhance or improve your experience on our website.
Keeping us up to date with your details and contact preferences
Please tell us as soon as any of your contact details change so that we can keep our records up to date.
You can change the way we contact you or the kind of material we send you at any time by contacting us by mail, phone or email using the contact details above.
You can unsubscribe from our regular emails at any time by using the 'unsubscribe' or update preferences' links on the email you have received.
Who sees your information?
The information we collect will be used exclusively within the charity. We do not pass any of your personal information to any other organisations and/or individuals without your express consent.
Our use of your information
The information that you provide to the charity will be used to provide you with information about our work including relevant mailings, events, resources, fundraising and other services and activities described on our website.
By providing information you are agreeing to receive mailings that communicate the work of the charity. The charity may carry out analysis of the personal information we collect about you.
How long do we keep your information?
The length of time we keep the information you have given us depends on the context in which you provided it.
We will only keep information that is necessary for us to comply with our policies and for statistical purposes.
We will keep records of any financial transactions you enter into with us for a minimum of 7 years. This will enable us to meet with accounting requirements and respond to any questions from you that arise during that period.
Viewing the information we hold about you
You may request details of all the information the charity holds about you by submitting a request to our Data Overseer using the detail above.
Cookies
We currently ONLY make use of cookies to enable users to login to manage our websites and do not set cookies to monitor website traffic or statistics on our websites at:
farnhamchurches.support
farnhamchurches.network
farnhamchurches.events
farnham.frontlinemoneyadvice.org
friendstogetherbereavement.org
We use websites such as Vimeo and YouTube to embed videos on our websites and you may be sent cookies from them via our site. Please look at the cookie and privacy policies on these third-party sites if you want more information about this.
We also use third-party suppliers such as ChurchSuite (CharitySuite) and Google and these suppliers may also make use of cookies.
As some of these third-party services may be based outside of the UK and the EU they may not fall under the jurisdiction of UK courts.
What is a cookie?
A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a website. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a website when the user has returned. You can control how websites use cookies by configuring the privacy settings within your browser (please refer to your browser help function to learn more about cookie controls).
This policy was last updated in March 2025 but will be subject to regular review.
Please revisit it each time that you consider giving personal data.